Report a service issue

This message often appears when the TV is not set to the correct input source. If you have a satellite receiver or streaming box, it is usually connected to the HDMI 1 input on your TV.

Check whether the correct source is selected. This is usually done with the INPUT or Source button on the TV remote control. Also check if your receiver or box is switched on.

If the TV is set to the correct HDMI input and you can see the receiver menu and channel names but no picture, please check whether all cables are still properly connected.

We have EU roaming enabled by default for your mobile connection. Roaming outside the EU is disabled by default to prevent unexpectedly high costs. We can activate this for you on request.

If you are travelling within the EU, the issue is often caused by an APN setting that is not configured correctly on your phone.

Please check that the APN is set to “datos” without a username or password.

Many routers have a small button that allows you to turn the WiFi on or off.

It is possible that this button has been pressed accidentally.

During heavy wind or strong rain, the satellite signal may temporarily be disrupted.

However, it can also indicate that the satellite dish is no longer correctly aligned. In that case please contact us to schedule a service appointment.

If there is a network outage in your area, we usually receive multiple reports from customers.

You can always contact us to check if a general outage is known.
The easiest way is to send us a message via WhatsApp.

We always try to resolve issues as quickly as possible. In many cases we can check and solve the problem remotely.

If a technician visit is required, we will schedule an appointment as soon as possible.

Many issues can be resolved remotely.

If a technician visit is required, we will contact you first to schedule a convenient appointment.